We offer FREE SHIPPING on all orders over $75 being shipped to destinations within the United States of America via USPS and UPS.
Purchases less than $75 will incur an $8 shipping fee for standard-sized items and $15 for straw headwear — At this time, we are unable to offer shipping outside of the USA (but if you really want it, contact us at info@shopbitsandbows.com).
Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.
Personalized orders will ship within 1 week.
For orders needed your way faster, we also offer Priority Shipping. Please see rates at checkout.
Orders placed before 5pm EST will ship next day with priority shipping, which takes 2-3 days to arrive.
Bits & Bows is NOT responsible for:
- Delays with UPS or US Postal Service shipping products
- Products that are lost or damaged in the mail
- UPS or US Postal Service will be responsible once we ship packages
If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us.
Please allow 1-4 business days for your tracking information to show.
In some rare cases, tracking information may not update, but you will still receive your order.
Please contact us after the estimated delivery time has passed — All our shipments include Tracking with Delivery Confirmation.
If your tracking information confirms that the item has been delivered to your shipping address, but you have not received your order, please contact the carrier directly to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address.
We are NOT responsible if the package is not delivered in the guaranteed shipping times, as it may take 1-2 business days to process the order, and we cannot be held liable for USPS guarantees.
If the item is not delivered in time, please contact USPS (1-800-ASK-USPS).
We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly.
We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.
We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@shopbitsandbows.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
