FAQs

How long will it take for my order to ship?

Orders will ship in 1-3 business days; please allow up to a week for personalized orders.

Can I expedite my order?

In most cases, yes. Please reach out to info@shopbitsandbows.com to arrange.

Which monogram style is most popular?

We only keep monogram styles around that are popular; Pippi and Sawyer are always at the top.

What color thread best matches the blue seersucker bow?

One of our bestselling styles, the Winnie White Bow Baseball Hat, features a blue and white seersucker bow. The matching thread color is French Blue.

How does your hat sizing work?

One thing we have learned: this is so variable! On average, our most popular youth-sized hats fit girls ages 2-10 years old and boys 2-8 years old. Our baby-sized hats fit from 6-24 months, and our adult-sized fits preteens and adults 10 years and up. Every hat is fully adjustable and integrates a tuck strap at back to allow to grow with you and your children.

Do you have a store near me?

We are carried in ovor 250 boutiques around the U.S.  Though the vast majority of those are southeastern and New England children’s boutiques, we are also carried in many embroidery boutiques, upscale and specialty gift shops, country club pro shops, resort gift shops, and campus stores. So odds are: yes! We do have a retailer near you, and we would love to locate them for you. Just send us a direct message on Instagram or email to info@shopbitsandbows.com, and we will get right back to you.

I have a personalization request I don't see on the website. Can you do it?

Maybe! Just reach out to info@shopbitsandbows.com with your inquiry. And a picture is very helpful.

What is your return policy?

We accept returns for up to 10 days for stocked items. Customized items are not eligible for returns/exchanges unless damaged upon arrival.

How do I care for my hat?

Always start by removing solid residue from the surface. To treat stains, begin by lightly saturating with water, followed by your favorite stain treater if necessary. We recommend 'miss mouth's messy eater stain treater' and suggest following their directions. Our hats can be put in the washer with cold water if absolutely necessary, but putting them in the dryer will shrink them.

The bow on my/my child's hat is wrinkled; can I iron it?

Yes! We ensure all bows are in optimal condition before shipping, but if your bow does get wrinkled, you can just use a regular iron on them.